- Nearly a dozen leading service providers have selected the Amdocs Enterprise
Product Catalog to centralize their product information; Five deployments have
been completed to date
- Projects span wireline, wireless, Internet, cable and satellite operations
in North America, Europe and Asia-Pacific
ST. LOUIS, July 30 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the
leading provider of customer experience systems, continues to demonstrate
momentum with wins and deployments in the area of information management and
centralizing product catalog functionality across the enterprise, which is
becoming an area of strategic investment for service providers in today's
economic climate.
Strategic Approach in Current Economic Climate
Service providers today continue to assess their spend on information
technology to determine which projects are core to their business, but will
also result in improved efficiencies, total cost of ownership savings and a
rapid return on investment. Centralizing product information that is scattered
across multiple systems and lines of businesses is proving to be one of these
areas.
"To support multiple sales channels, increase effectiveness, reduce costs
and meet compliance requirements, service providers are implementing
centralized product catalogs. Amdocs is quickly growing market share and
establishing itself as one of the leading players in this segment," said
Nancee Ruzicka, Stratecast, a division of Frost & Sullivan.
Leading the Market with an Increasing Number of Wins and Deployments
The Amdocs Enterprise Product Catalog has already been selected by nearly
a dozen leading service providers with wireline, wireless, Internet, cable and
satellite operations in North America, Europe and in the Asia-Pacific, and
deployed by five. Announced customers include Elisa Corporation in Finland,
Mobiltel in Bulgaria, and T-Mobile companies in the UK, Germany and in the
Czech Republic.
By deploying the Amdocs Enterprise Product Catalog, part of the Amdocs CES
portfolio, service providers can establish a master repository for all product
information where they can quickly and efficiently define, blend, price,
bundle, maintain, update and retire product and service offerings. The Amdocs
Enterprise Product Catalog is also the first offering on the market that
supports both business and operational support systems and can ensure
consistency between customer-facing and network-resource-facing
specifications.
"Centralizing data to provide a single and accurate view of all product
information enables service providers to improve the customer experience with
faster product introductions and to execute new business initiatives without
having to replace legacy applications," said Michael Couture, head of global
marketing at Amdocs. "Additionally, as service providers continue to build out
partnerships with third parties, a central product catalog is essential to
maximize the commercial potential of these relationships."
Launch of New Service Provider Community
In response to the increased focus on central product information
management strategies, Amdocs established a new service provider interest
group to discuss related common challenges, ideas and plans. Nearly 80
representatives from service providers worldwide participated in the first
meeting that took place in May.
All Amdocs CES 7.5 offerings that require product catalog functionality,
such as Amdocs' billing, ordering and customer relationship management (CRM)
offerings, use the Amdocs Enterprise Product Catalog as their native catalog.
For more information on the Amdocs Enterprise Product Catalog and on the
special service provider interest group, please visit www.amdocs.com/epc and
http://www.amdocs.com/Site/Special+Interest+Groups/Membership+Application.htm.
About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that
delivers the operating environment service providers need to transform from
providers of utility voice, data and video services into purveyors of the
digital lifestyle. Amdocs CES allows providers to deliver an optimal customer
experience -- personalized, participatory and timely across any service,
location and device. The Amdocs CES Portfolio leverages Amdocs business
process best practices based on real-world scenarios, and transcends
traditional business support systems (BSS), operational support systems (OSS)
and service delivery platforms (SDPs) to enable service providers to address
both current and emerging customer experience business processes. Amdocs'
unique business model focuses on enabling its customers to create
differentiation and build brand, loyalty, profitability and competitive
leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated, innovative
and intentional customer experience(TM) at every point of service. Amdocs
provides solutions that deliver customer experience excellence, combining the
software, services and expertise to help its customers execute their
strategies and achieve service, operational and financial excellence. A global
company with revenue of $3.16 billion in fiscal 2008, Amdocs has approximately
17,000 employees and serves customers in more than 50 countries around the
world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business segments
it serves, adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. Amdocs may elect to update these forward-looking statements at some
point in the future, however the Company specifically disclaims any obligation
to do so. These and other risks are discussed at greater length in the
Company's filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended September 30, 2008,
filed on December 8, 2008, and in our quarterly 6-K furnished on February 9
and May 12, 2009.
SOURCE Amdocs
-0- 07/30/2009
/CONTACT: Garland Harwood of Weber Shandwick for Amdocs, +1-212-445-8373,
gharwood@webershandwick.com/
/Web Site: http://www.amdocs.com /
(DOX)
CO: Amdocs
ST: Missouri
IN: ADV STW WRK
SU: PDT
PR
-- NY53967 --
3967 07/30/2009 06:00 EDT http://www.prnewswire.com
