ST. LOUIS, Aug. 18 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the
leading provider of customer experience systems, today announced that Rogers
Communications Inc., a diversified Canadian communications and media company,
has upgraded its Amdocs customer management system to Amdocs CES 7.5. This
deployment is the first step in a multi-year transformation project to support
Rogers' quadruple-play offering with integrated Amdocs CES 7.5 products.
"Amdocs continues to play an important role in helping us deliver on key
milestones to support our larger transformational initiatives," said Jerry
Brace, chief information officer of Rogers Communications.
The new Amdocs customer management system will allow Rogers to provide a
personalized customer experience and improve first-call resolution for
wireless, cable and telephony customers across Canada. The system provides
customer care agents with the necessary technology to maximize the value of
each customer interaction while providing efficient service. The Amdocs
customer management system is built on the Amdocs smart client framework,
which offers improved performance and operational efficiencies that further
reduce costs.
About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that
delivers the operating environment service providers need to transform from
providers of utility voice, data and video services into purveyors of the
digital lifestyle. Amdocs CES allows providers to deliver an optimal customer
experience -- personalized, participatory and timely across any service,
location and device. The Amdocs CES Portfolio leverages Amdocs business
process best practices based on real-world scenarios, and transcends
traditional business support systems (BSS), operational support systems (OSS)
and service delivery platforms (SDPs) to enable service providers to address
both current and emerging customer experience business processes. Amdocs'
unique business model focuses on enabling its customers to create
differentiation and build brand, loyalty, profitability and competitive
leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated, innovative
and intentional customer experience(TM) at every point of service. Amdocs
provides solutions that deliver customer experience excellence, combining the
software, services and expertise to help its customers execute their
strategies and achieve service, operational and financial excellence. A global
company with revenue of $3.16 billion in fiscal 2008, Amdocs has approximately
17,000 employees and serves customers in more than 50 countries around the
world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business segments
it serves, adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. Amdocs may elect to update these forward-looking statements at some
point in the future, however the Company specifically disclaims any obligation
to do so. These and other risks are discussed at greater length in the
Company's filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended September 30, 2008,
filed on December 8, 2008, and in our quarterly 6-K furnished on February 9,
May 12, and August 10, 2009.
SOURCE Amdocs
-0- 08/18/2009
/CONTACT: Garland Harwood of Weber Shandwick, +1-212-445-8373,
gharwood@webershandwick.com, for Amdocs/
/Web Site: http://www.amdocs.com /
(DOX)
CO: Amdocs; Rogers Communications Inc.
ST: Missouri, Canada
IN: TLS WIC NET CPR
SU: CON
PR
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2852 08/18/2009 06:00 EDT http://www.prnewswire.com
